Online Courses

(II) Application & Registration

1. Online application：6 weeks before the date when you expect to start the class.
2. Once we receive your application, we will email you to confirm your class details in 7 business days and offer payment instruction. Please wire the payment by prescribed time. Once we confirm the payment is received, we will arrange a teacher-student meeting to let the teacher know better about the student’s level. After the meeting, the class will start as scheduled.

(III) Course Regulation and Related Information

1. Once the class time is decided, it should not be changed. Please attend the class on time and finish all the class hours within prescribed time.
2. Please log in 3 minutes before the course starts to make sure that the internet and required device all work well and get ready for the class.
3. Please make sure you have proper device, software and internet to support your online class. There will be no make-up class for the classes which are affected by facilities or internet if the class suspended for that is less than 5 minutes.
• Suggested speed: download—above 10 Mbps; upload—above 2 Mbps.
You can try your internet speed by: https://www.speedtest.net/
4. We have no classes on national holidays.
5. If you need to contact the teacher but cannot reach him/her, please email the CLD office in the first place (cld222@ntu.edu.tw).
6. If you need to ask for absence:
• One-on-one class:

  Please inform your teacher or CLD office 24 hours before your class starts. If you ask for absence, limited make-up classes will be offered:

1. 2 times of make-up classes as maximum per calendar month
2. Make-up classes shall be done at the same class time in 7 days after the last day of scheduled class.
3. No make-up classes will be offered if you fail to ask for absence in 24-hour advance, or you miss more than 2 times of classes, or after the prescribed deadline (as mentioned above).
• Group class:
1. No make-up classes for Group class. (Unless the whole class/everyone in the class informs the teacher or CLD office to ask for absence 24 hours before class starts. And it is limited to 2 times of make-up class as maximum per season.)
7. The office will follow the instruction of the Taipei City Government or assess the influences on classes to decide whether the class will be suspended when there is a typhoon, an earthquake or other natural disasters or events that cannot be controlled. When the class is suspended in such cirsumstance, make-up classes will be made.
8. Grade report and course completion certificate are not offered for this class,class hour cerificate is available.If necessary, please email to apply.
9. Refund Policy: Detailed information:

• Refund Policy
1. Domestic remittance (to bank accounts in Taiwan)
• Domestic remittance-Refund Application form
2. Overseas remittance (to overseas bank accounts)
• Overseas remittance-Refund Application form
• The refund will be wired to your overseas bank account. Handling fees will be charged directly from the refund. The currency exchange may result in the difference in the final amount you receive.